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Warranty

Classification of materials in relation to years of warranty.

10 years against failure due to material or production defects on all galvanized and other non-coated steel and metal parts, solid plastic and HPL panels and machined timber.
5 years against failure due to material or production defects on springs, coated metal parts, moulded plastic parts and net constructions.
2 years against functional errors due to material or production defects on movable plastic and metal parts. The warranty is only valid for the customer who bought the product from HAGS or its authorized agents.

The warranty does not apply.

  • Natural wear and tear occurring with normal use.
  • If the product is subject to abuse, product misuse, excessive strain or vandalism.
  • If the purchaser fails to perform and document inspection and maintenance procedures in accordance with the instructions in General Information, Guidance for operating a playground in public areas and the product’s maintenance instructions.
  • If the product has not been installed in accordance with our instructions provided.
  • If the product is exposed to environmental conditions not foreseeable by HAGS.
  • If the product is being used or installed together with products not approved by HAGS.
  • If the purchaser does not inform HAGS or our authorized agents of the defect within three (3) months of the defect being discovered or when it should have been discovered.
  • If the purchaser fails to follow the instructions provided by HAGS or its authorized agents with regard to complaint procedures.

During the warranty period, HAGS undertakes to replace a defective part with a new component or, at its discretion, repair the defective component. The replacement component shall be sent to the purchaser, or the component repaired, without unreasonable delay. Replaced components must be returned to HAGS upon request. Components replaced or repaired during the warranty period shall carry the unexpired portion of the original warranty.

If replacement or repairing services are required, the customer must present the valid original invoice or the original warranty certificate to HAGS or our authorized agents. In addition, the customer must, upon request, present HAGS with a copy of documents indicating how inspection and maintenance procedures have been conducted.

Any disputes, claims or controversies arising out of or relating to this warranty shall be settled and determined by arbitration conducted in Sweden at a location decided by HAGS.